2SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,John Pettit John Pettit is the Managing Editor for CUInsight.com. John manages the content on the site, including current news, editorial, press releases, jobs and events. He keeps the credit union … Web: www.cuinsight.com Details Social media came on the scene around 20 years ago and it changed the world forever. That’s especially true with members and the way they deal with having a bad experience. It used to be that “Karen” would just walk right up and ask to speak to a manager (that of course still happens), but now they can use their Facebook and Instagram accounts to blast their complaints out to anyone who will listen.So, what can you do about it? Honestly, there’s not a whole lot you can do if someone decides they want to vent their frustrations to all 127 of their Facebook friends, but you can try to stop those frustrations before they start. One place you can begin to look is your member service department. Here are three reasons people hate member service…They feel like they’re having to wait forever: Obviously call volume can be a lot busier at certain times of day, but if a member doesn’t feel like you’re prioritizing their problem, you may see their loyalty start to slip away. If you’re understaffed or just unusually swamped, it’s okay, but make sure to keep callers informed so they can prepare themselves to wait.They feel like nobody wants to help: When you have a problem and you’re trying to get help solving it over the phone, it really stinks to be passed around. We’ve all seen Home Alone. When Kevin’s mom tries to call their local police department from Paris, her call gets passed around like a White Elephant gift. Playing hot potato with a member’s concerns won’t make anyone feel like a priority. Think about a time this has happened to you. It gets really frustrating when you’re telling your story for the third time.They feel like you’re not prepared: People who call you for help actually need help. If a member doesn’t feel like you’re ready to go to battle for them when it comes to fixing their problems, they’re not going to feel very supported. That kind of defeats the purpose of a member support line.
THE 7th Annual Trophy Stall Doubles Championships showcased a grand closure one week ago during the Guyana Lawn Tennis Association’s (GLTA) 2017 Annual Awards Ceremony.According to past president of the GLTA, Grace McLennon, It was a fitting environment to display the most attractive trophies for the tournament to date.Players were awarded from four categories which featured 32 matches played over the span of one month.These were Men’s Doubles, Ladies Doubles, Mixed Doubles and Mens Over-45 Doubles.The tournament which started early December was once again delayed because of bad weather and a shortage of tennis facilities.But this did not dampen the spirits of the players who passionately completed their matches at the Le Ressouvenir Tennis Club.Trophies were handed over by Trophy Stall representative, Eshwar Bharrat.The GLTA intends to bring this tournament forward in 2018 to escape the inclement weather that usually plagues the smooth scheduling of matches during the tournament.Men’s Doubles: Winners Phillip Squires/Joseph DeJonge, Runners up Heimraj Resaul and Jordon Beaton. Women’s Doubles: Winners Afruica Gentle/Cristy Campbell, Runners up Shelly Ramdyhan/Fiona Bushell. Mixed Doubles: Winner Shelly Ramdyhan/Phillip Squires, Runners Up Afruica Gentle/Devon Gonsalves. Men’s 45 and over: Winner Godfrey Lowden and Anthony Ameerally, Runners up Dr. Steve Surujbally and Robin Singh.